How BR One supported a leading global facilities services provider with D365 F&SCM end-user training

 

This case study shows how we supported a global facilities services provider with end-user training as part of a Microsoft Dynamics 365 Finance & Supply Chain Management rollout.

 

The programme covered multiple business units and required a practical approach to training that could keep pace with a fast-moving implementation. Using our proven BR One methodology, we worked alongside project teams to deliver role-based training, refresh learning materials and provide process documentation that helped users build confidence before go-live.

 

The problems the client was facing

 

The organisation was delivering Dynamics 365 F&SCM in several rollout waves, leaving limited time to prepare users before each deployment. Internal teams also had limited capacity to create and deliver training while managing the wider programme.

 

In particular, the client needed support with:

• Delivering end-user training across multiple rollout waves within tight timescales
• Updating training materials to reflect evolving business processes
• Producing practical documentation that users could refer to after training
• Giving employees the confidence to use Dynamics 365 in their day-to-day roles

 

How we helped

 

BR One became part of the wider programme team, supporting the planning, development and delivery of end-user training throughout the rollout. We refreshed existing learning materials and created new documentation that reflected the latest business processes as they evolved. Every training session focused on real tasks rather than system features alone, helping users understand how Dynamics 365 supported their daily responsibilities.

 

To support the pace of the programme, we used a blended approach to training delivery while working closely with project stakeholders to keep materials aligned with each rollout wave. Alongside classroom sessions, we produced supporting documentation that users could return to after training, helping reinforce learning beyond go-live.

 

Conclusion

 

Training was successfully delivered across every rollout wave within demanding project timescales. Users received practical guidance that reflected the way they worked, helping them build confidence with Dynamics 365 before the system went live.

 

The client valued BR One’s ability to integrate quickly with the programme team, adapt to changing priorities and deliver high-quality training throughout the implementation. By combining Dynamics 365 knowledge with practical training expertise, we helped create a smoother transition for end users across the business.

 

Testimonial

 

“BR One provided a level of D365 and training expertise that made a real difference to our programme. Time was often tight and BR One worked at pace, adapted quickly and delivered an excellent standard of training. Their extensive knowledge of D365 really helped to shape the training programme to the needs of the business.”