Welcome to BR One

Change Management and
User-Adoption specialists for
Microsoft Dynamics 365,
Business Central and Copilot.

70% of change programmes fail.

Research from McKinsey & Company shows that 70% of change programmes fail due to employee resistance and lack of management support. We’re here to change this statistic.

We help organisations realise the full potential of their technology investments.

We focus on change management, programme & project management and user training & adoption across Microsoft Dynamics 365, Business Central and Copilot. We do this because systems only deliver ROI when people use them properly.

You may believe your internal team can manage the change alongside their day jobs.

Microsoft Dynamics 365, Business Central and Copilot projects demand structured governance and consistent engagement. Without that, delays and adoption issues can escalate quickly, which places extra pressure on already stretched teams and affects service levels, customer experience and overall business performance. We work alongside you to reduce risk and accelerate value realisation.

change management

Change Management

Planning a major change or already facing resistance to an existing project?

project management

Programme & Project Management

Starting a project or trying to bring a complex one back under control?

user training

User Adoption & End-User Training

Getting ready for go-live or need to help your team use the new system with confidence?

Explore our case studies.

See how we help organisations improve adoption, reduce disruption and achieve faster ROI.
Modern office interior of Audley Travel featuring glass-walled meeting rooms and company branding, representing their successful ERP transformation.

Audley Travel

How we helped Audley Travel manage change and deliver a successful D365 F&SCM transformation
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How BR One helped motorsport giant streamline hospitality ticket sales and capacity management

Formula 1

How we supported Formula 1 effectively implement D365 F&SCM to streamline the sales of hospitality tickets and capacity management.
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How BR One helped successfully migrate nearly 200 bespoke processes to an off-the-shelf ERP platform

PenCarrie

How we helped our B2B wholesale client untangle 200 bespoke applications and processes to D365 Business Central.
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Industry insights from our team.

Practical guidance on change management and user adoption for Dynamics 365, Business Central, and Copilot

What is ClickLearn and how does it speed up user adoption?

Training often becomes a race against the clock. An ERP project reaches its final stages, go-live is getting closer and someone suddenly realises there is a lot of training still to cover. User guides need writing. Videos need recording. Documentation needs updating. By the time everything is ready, parts of the system have already changed....
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How to speed up your Dynamics 365 implementation without impacting quality or cost

Every Dynamics 365 implementation starts with the same conversation: “How can we get this live sooner?” It is a fair question. Nobody wants a project to drag on for months longer than planned. But the mistake many organisations make is assuming the answer is to work faster or cut parts of the project. That usually...
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How to reduce Dynamics 365 licence costs by defining the right target operating model

Most organisations start thinking about Dynamics 365 licences once implementation is already underway. That is usually when the first questions surface. How many licences do we need? Which licence does each person need? Are we paying for functionality people will never use? Those decisions often feel like they are driven by Microsoft’s pricing. In reality,...
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Business Process Improvement

Why BR One?

Microsoft Dynamics 365, Business Central and Copilot implementations create pressure across your entire organisation. We address the human barriers that cause programmes to fail, thereby bridging the gap between people and technology.

  • Our flexibility

No two projects are the same, so we do not force a standard process onto your business. We tailor our approach to your goals, your team, and your project stage, using proven best practices guided by our methodology.

  • Niche expertise

Microsoft Dynamics 365, Business Central and Copilot implementation is our focus. We understand system complexity and the organisational disruption it creates. We apply a proven approach to manage these challenges and keep delivery on track.

  • We’re plain speaking

Microsoft Dynamics 365, Business Central and Copilot projects are challenging enough without layers of jargon. We keep things clear and practical, so your team always understands what is changing, why it matters, and what needs to happen next.

  • 360-degree perspective

We have worked as implementation consultants and end users. This dual perspective allows us to challenge assumptions and address practical realities inside your organisation.

  • Automation tools for user adoption

Good training should stay current as your system evolves. We use digital adoption and automation tools to help you create and scale training content more efficiently. That means your team gets the right support at the right time.

Are your teams ready for organisational change? Take control now or deal with costly setbacks later. We can help your Microsoft Dynamics 365, Business Central or Copilot roll out succeed.

Get in touch