When it comes to large-scale ERP implementations and other technology transformations, it’s easy to focus on the systems, the software and the processes. These are all important for success, of course, but the most successful transformations don’t just hinge on the technical bits. They thrive because they are human-centred.
At BR One, we believe in placing people at the heart of a digital transition to ensure smooth adoption and long-term success.
Enhanced success rate
Studies show that organisations with a human-centred approach are 2.6 times more successful in their transformation journeys. Why? Technology alone can’t drive change. It’s the people, leadership, and culture that ultimately determine success.
Employee engagement and adoption
A new ERP system is only as successful as the people who use it. When organisations take the time to understand their employees’ needs and challenges, the result is better engagement and user adoption. By designing initiatives that enhance work experiences and offer emotional support, employees are far more likely to embrace the changes.
Customer-centric solutions
Any transformation that improves the experience for employees will also benefit the customer. A human-centred approach to technology ensures that the solutions you’re putting in place are designed with real, meaningful interactions in mind. This results in more effective, customer-centric digital solutions that will resonate with your audience and make their experience better.
Improved collaboration
Human-centred tech implementations foster collaboration by promoting open communication and knowledge sharing across teams. This creates a more connected workforce, where departments can coordinate seamlessly, driving faster decision-making and better overall outcomes.
Alignment with organisational goals
Involving your people in the change management process makes them feel valued. It also helps align individual goals with broader organisational objectives. This results in a workforce that is not only willing to embrace change but also actively engaged in helping the organisation grow and succeed.
Talent attraction and retention
A people-first approach helps attract top talent. Employees are looking for workplaces that embrace technology and prioritise human experiences. By focusing on employee needs, you can build a more engaging and inclusive culture, making your organisation a magnet for skilled workers.
Balanced implementation
The best technology implementations strike a balance between automation and human input. While AI and automation are invaluable tools, they’re only effective when the people behind them are equipped to make the most of them. A human-centred approach ensures that your teams aren’t just adopting technology, but mastering it.
Long-term sustainability
Change management processes that consider the human element are more likely to achieve lasting outcomes, as they are driven by a sense of ownership and collaboration that goes beyond the initial change.
In the end, any new technology is only as transformative as the people behind it. By placing a focus on human-centred change, organisations not only maximise the impact of their technology but also create environments where people, processes and systems work together seamlessly.